First of all, thank you for purchasing our products. We will provide a warranty in case of any quality problems or problems not caused by human beings. The warranty period starts from the time you receive the goods. Please note that any late requests will not be accepted.
Reference of Quality Guarantee Solutions:
Refund: partial refund / full refund / return and refund.
Reship: resend the partial parts / resend a new product
Repair: send the product to our local repair center .
| Product category | Warranty period | other | |
| E-Bike | Battery | 12 months | The warranty does not cover wear and tear parts such as brakes, tyres, surface paint, trim strips, foot mats, etc. We do not cover damage caused by human factors, etc. |
| Motor | 12 months | ||
| Controller | 12 months | ||
| Body frame | 12 months | ||
| Other accessories | 3 months | ||
| E-Scooter | Battery | 6 months | |
| Motor | 6 months | ||
| Controller | 6 months | ||
| Body frame | 12 months | ||
Caution.
- Natural deterioration of the product due to wear and tear, as well as breakage/damage during use, is entirely the responsibility of the customer and is not covered by our warranty.
- If the product is damaged/misused by the customer, the warranty will be void immediately. No compensation will be provided in such cases.
- Any non-human quality issues, such as pictures or videos, will need to be proven.
- The warranty will be void if the customer operates the product under the following circumstances.
-Changes the settings of the meter.
-Use the device in an inappropriate manner.
-Continue to use the product in the event of a fault and cause further damage.